Privacy Policy

Last updated: 2025-01-01

NorthLight News Studios (“NorthLight”, “we”, “us”) operates in Canada and complies with applicable privacy laws, including PIPEDA. This policy explains what personal information we collect and how we use it.

Scope

This policy applies to our websites, booking and inquiry workflows, customer communications, and any services where we are the controller of personal information. It does not apply to third-party services that have their own privacy policies.

Information We Collect

• Contact details (name, email, phone)
• Booking information (city, dates, capacity)
• Technical data (device, browser)

We may also collect limited usage logs such as IP address, timestamps, pages visited, and referrer for security and troubleshooting. Where you submit forms, we collect the content you provide, including any files you upload.

How We Use Information

• To provide quotes, bookings, and customer support
• To improve our website and services
• To meet legal obligations

Where permitted, we may use your contact details to provide service-related updates. We do not sell personal information.

Legal Bases

We process personal information under the following legal bases: consent, performance of a contract, legitimate interests (such as improving services and ensuring security), and compliance with legal obligations.

Cookies

We use cookies for essential functions and analytics. You can manage cookies in your browser. See our cookie banner for choices.

• Essential cookies: required for core site functionality.
• Analytics cookies: help us understand usage to improve performance.
• Preference cookies: remember choices such as language or theme.

Analytics

Where analytics are enabled, we use aggregated reporting to evaluate site performance and content effectiveness. IP addresses may be truncated or anonymized where feasible. You can opt out via the cookie banner or your browser’s Do Not Track settings, which we honour where technically supported.

Data Retention

We retain data only as long as necessary for the purposes described.

• Inquiry records: typically retained for up to 24 months.
• Booking and billing records: retained according to tax and accounting requirements.
• Technical logs: typically retained for 90 days, unless needed for security or legal reasons.

Sharing and Transfers

We may share personal information with service providers that support our operations (e.g., hosting, security, communications) under contracts that protect your data. If data is transferred outside your province or outside Canada, we take steps to ensure comparable protection consistent with PIPEDA.

Security

We use administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure; we continuously improve our controls to address emerging risks.

Your Rights

Subject to Canadian law, you may request access, correction, or deletion of your personal information by contacting [email protected].

• Access and portability: receive a copy of your personal information we hold.
• Correction: update inaccurate or incomplete information.
• Deletion: request deletion where no longer required or where consent is withdrawn.
• Objection and restriction: object to certain processing or request we limit processing.
• Consent withdrawal: where processing is based on consent, you can withdraw it at any time.

Children

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

Do Not Track

We respect browser-based Do Not Track signals where feasible by limiting analytics and marketing tags accordingly.

Third-Party Links

Our website may reference third-party content. If you navigate to external properties, their privacy practices govern your use of those services.

Changes to This Policy

We may update this policy to reflect changes in our practices or the law. Material changes will be posted on this page with an updated “Last updated” date.

Contact

Email: [email protected] • Phone: +1 (416) 555-0198

If your concerns are not resolved, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.